How to Access Audio Files from WebShuttle Dictate

Normally, audio files recorded using WebShuttle Dictate are sent directly to the WebShuttle server over Wi-Fi or mobile data. However, in cases where there's a connectivity issue—such as poor Wi-Fi or no cellular signal—you can retrieve the audio files manually by connecting your device to a computer.

**Connection Error** – When upload fails due to network issues.

Accessing Audio Files from a Windows PC

Step 1: Download iTunes

If you don’t already have it, download and install iTunes on your PC.

Step 2: Connect Your iPhone

Use a USB cable to connect your iPhone or iPad to your computer. Wait for it to appear in iTunes.

Step 3: Open Device View in iTunes

Click the small phone icon that appears in the upper left of the iTunes window.

**Step 3** – Select your iPhone in iTunes.

Step 4: Go to File Sharing

Select File Sharing from the sidebar, then click on the WebShuttle Dictate app from the list of apps that support file sharing.

**Step 4** – Navigate to File Sharing and select the app.

Step 5: Drag Files to Your Desktop

Select the audio files listed and drag them to your desktop or another desired location on your computer.

Accessing Audio Files from a Mac

Step 1: Connect Your iPhone or iPad

Plug your device into your Mac using a USB cable.

Step 2: Open Finder

Once your device is detected, open a new Finder window.

Step 3: Select Your Device

Your iPhone or iPad should appear in the left sidebar under "Locations." Click it.

**Step 3** – Locate your device in Finder.

Step 4: Navigate to the Files Tab

Click the Files tab at the top, then locate and select the WebShuttle Dictate app.

Step 5: Drag Audio Files to Your Mac

Drag the audio files to your desktop or desired folder to save them locally.

Tip: After retrieving files, you can manually upload them into VEHRDICT or provide them to your transcriptionist. Always delete transferred files after confirming they are backed up to avoid duplicates.

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